HUAWEI Users - NB!

This is a general issue with Huawei phones and not just with SOTERIA. Huawei's EMUI has very aggressive battery saving methods which forbids apps to run in the background when the phone's screen is off. Here are some settings you will have to go change manually for SOTERIA to allow those important notifications to come through. You can also follow these steps for any other app you would like to make sure those notifications come through. You have to do all three steps, only changing one setting is not enough.

  1. Go to settings --> advanced settings --> battery manager --> protected apps, thenĀ find the app you want to see notifications from, and protect it. This is "whitelisting" the app.
  2. Go to settings --> apps --> advanced --> ignore battery optimizations, then find the app and ignore it. SOTERIA might not be on this list, so do not fret if you don't see SOTERIA on this list, just carry on to step 3.
  3. Go to settings --> notification panel & status bar --> notification center, then find the app, then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications. I've tried just activating allow notifications but not priority and I still didn't get notifications from that app.

And that should do it.